contact centre operations manager jobs in Australia

About The Role This is a regional position supporting procurement-related enquiries and acting as a key escalation point for internal and external stakeholders. This role is essential to maintaining service continuity and timely resolution of procurement escalations across the cluster. Working arrangement - Initially 5 days on-site during training - Transition to hybrid: 2 days in the office...

Join to apply for the Contact Centre Operations Lead role at Keegan Adams Recruitment Join to apply for the Contact Centre Operations Lead role at Keegan Adams Recruitment Keegan Adams Recruitment provided pay range This range is provided by Keegan Adams Recruitment. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay...

Join us as a day or afternoon shift contact centre agent! 19th January, 2026. Join our dynamic team at 13Cabs as a Call Centre Operator and embark on an exciting journey! If you thrive in fast‑paced environments and love delivering top‑notch customer service, we want you! Responsibilities - Answer customer calls and efficiently book taxis. - Dispatch drivers skilfully to ensure prompt...

Customer Experience Officers – Contact Centre $38.02/hr + Super | Morwell Location | Full Time Contract until end of January | VPS2 Level We’re partnering with a major Victorian Government initiative to recruit multiple Customer Experience Officers to support high-volume inbound enquiries relating to Solar Victoria rebates. These positions require candidates who can confidently step into a...

Permanent Part‑time – 8 hours per week – day to be confirmed (HNE Oral Health Contact Centre, Bar Beach, NSW). Salary: $66,608.03 – $68,817.27 + 12.5% super + salary packaging. Applications close: Thursday 15th of January 2026. Responsibilities Provide high‑quality administration support including telephone communication and data entry to ensure effective and efficient functioning of the HNE...

A leading comparison service provider in Melbourne seeks an Operations Analyst to enhance Contact Centre performance through real-time analysis and reporting. You will prepare actionable insights, monitor adherence, and manage activities based on call volumes. Strong Excel skills and a background in a Contact Centre environment are essential. Join a supportive team dedicated to optimizing...

This role can be based in either our Sydney, Canberra, or Melbourne offices. Optus is an Australian telecommunications company, delivering more than 11 million services to our customers every day across mobile, broadband and digital solutions. Join Optus as an Operational Architect – Contact Centre, where you’ll provide technical leadership and architectural expertise to design and deliver...

Select how often (in days) to receive an alert: This role can be based in either our Sydney, Canberra, or Melbourne offices. Optus is an Australian telecommunications company, delivering more than 11 million services to our customers every day across mobile, broadband and digital solutions. Join Optus as an Operational Architect – Contact Centre, where you’ll provide technical leadership and...

ComfortDelGro Corporation (CDC) is the largest private bus operator in NSW. Our subsidiaries, QCity, Hillsbus, Hunter Valley Buses and Blue Mountains Transit, provide passenger transport services to Queanbeyan and Canberra, Sydney’s North West, Hunter Valley and Blue Mountains regions. Operating in seven countries with over 24,300 employees and serving more than 2 million commuters daily, we are...

At VicRoads the work you do has real impact. Our work connects people and communities. We keep Victorians moving safely and smoothly today and help them be ready for tomorrow. VicRoads empowers our people to learn and grow- focusing on impact and innovation. We reflect the diversity of Victoria and foster clever thinking to keep you and the community moving. VicRoads is progressing too. In...

At Probe CX, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific, Asia and North America, we're no stranger to thinking big and working with innovative minds to achieve great success. We are dedicated to doing things better than the day before, and our exponential...

1 day ago Be among the first 25 applicants This range is provided by SMAART Recruitment. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range A$145,000.00/yr - A$145,000.00/yr Lead. Drive. Win. We’re on the lookout for a Contact Centre Manager who knows how to get results - someone ready to take ownership of a high-performing...

Cash Converters is Australia's largest second-hand retailer with affordable personal finance solutions, giving our customers the freedom of choice. At Cashies Responsibility - We are clear, honest, and authentic. Perseverance - We show up with grit and determination. Equity - Everyday people helping everyday people. Potential - We innovate and we grow. Community - We do extraordinary things when...

**This role can be based in either our Sydney, Canberra, or Melbourne offices.** Optus is an Australian telecommunications company, delivering more than 11 million services to our customers every day across mobile, broadband and digital solutions. Join Optus as an Operational Architect – Contact Centre, where you’ll provide technical leadership and architectural expertise to design and deliver...

A leading Australian telecommunications company is seeking a Manager for Contact Centre Management to oversee a large government agency. In this senior role, you will drive delivery of managed services including incident management and change delivery. Ideal candidates have over 10 years' technical experience and 6 years' leadership in complex environments. You will engage with senior...

Temp opportunity supporting a high-volume contact centre Work onsite in Ballarat assisting a diverse customer base across the rental and property sector. ASAP start until end of March (potential for extension) We are looking for Contact Centre Operators to work with our client in the State Government in Ballarat! - Location: Ballarat (100% on site) - Full-time temp role | Monday to Friday |...

Join us as a day or afternoon shift contact centre agent! 19th January, 2026. Join our dynamic team at 13Cabs as a Call Centre Operator and embark on an exciting journey! If you thrive in fast‐paced environments and love delivering top‐notch customer service, we want you! Responsibilities - Answer customer calls and efficiently book taxis. - Dispatch drivers skilfully to ensure prompt...

A renowned consumer services company in Melbourne is seeking an Operations Analyst (Real Time) to optimize their Contact Centre operations. The role involves preparing reports, monitoring performance, and providing actionable insights to ensure service levels are maintained. The ideal candidate has experience in a Contact Centre environment, strong Excel skills, and the ability to communicate...

A leading support service organization is seeking a candidate for a regional position focused on procurement-related duties. This role involves delivering excellent customer service, resolving enquiries, and acting as a liaison between stakeholders. Candidates should possess strong communication skills and experience in a call or contact center. The position offers a hybrid work arrangement...

Attractive rate of $50.37 per hour + super Play a vital frontline role supporting Queensland communities Be part of a respected State Government contact centre We are looking for Call Centre Agents to work as part of a critical frontline service supporting Queensland communities. Location: Zillmere, QLD (on-site only) Rate: $50.37 per hour + Super Availability reqired: 24/7 shift work – shifts...