A leading comparison service provider in Melbourne seeks an Operations Analyst to enhance Contact Centre performance through real-time analysis and reporting. You will prepare actionable insights, monitor adherence, and manage activities based on call volumes. Strong Excel skills and a background in a Contact Centre environment are essential. Join a supportive team dedicated to optimizing...
A leading office supplies company located in Bayside Council is seeking a Contact Centre Manager to oversee the performance and development of their contact centre. This senior role requires proven leadership experience in the contact centre space, strong data skills, and the capability to engage with internal stakeholders effectively. The ideal candidate will be responsible for ensuring high...
Executive Sales & Contracts Manager at The Ultra Group of Companies Company Description AP Fleet Management, established in ****, empowers organisations with access to the largest Australian Aftermarket Vehicle Servicing, with Premium 24/7 Roadside Assistance, Fleet Management, Next Mileage Delivery & Workshop Automation Platform, ensuring continuous road service 24/7. Based in Adelaide, South...
At VicRoads the work you do has real impact. Our work connects people and communities. We keep Victorians moving safely and smoothly today and help them be ready for tomorrow.VicRoads empowers our people to learn and grow– focusing on impact and innovation. We reflect the diversity of Victoria and foster clever thinking to keep you and the community moving.VicRoads is progressing too. In August...
Join to apply for the Contact Centre Manager role at Mable. Be among the first 25 applicants. 2 days ago. Overview Mable is part of the Attain Healthtech Group of Companies, which includes HomeMade, Mable Direct and Leap In!. These entities share common values: creating lasting, positive change across the care and support sector; believing in technology as an enabler; and driving better...
A leading Australian bank is seeking a Team Manager for their Customer Contact Centre in South Yarra. The successful candidate will lead a team of up to 18 specialists, focusing on delivering exceptional service and managing daily operations. Responsibilities include coaching and mentoring the team to achieve service and sales targets. Ideal candidates will possess strong management skills, sales...
Join to apply for the Contact Centre Manager role at MUFG Pension & Market Services. A global, digitally enabled business that empowers a brighter future by connecting millions of people with their assets – safely, securely and responsibly. Through our two businesses MUFG Retirement Solutions and MUFG Corporate Markets, we partner with a diversified portfolio of global clients to provide robust,...
Location: Docklands, VIC Employment Type: Full-time Lead, Inspire, and Transform Member Experience Are you a dynamic leader with a passion for delivering exceptional customer service? We’re looking for a Contact Centre Manager to lead high-performing teams and shape the future of our contact centre operations. This is a fast-paced, continuously evolving role where you’ll drive strategic...
A customer-centric financial institution in South Yarra seeks a Team Manager for their Customer Contact Centre. You'll lead a team of specialists, ensuring exceptional service and developing team members. This full-time role offers flexible working, and requires strong team management and sales experience. Join a bank that benefits everyday people and enjoy fantastic employee benefits, including...
Add expected salary to your profile for insights A globally-backed industry leader in essential services, dedicated to the philosophy of 'To Prevent and Protect', is seeking an accomplished and strategicContact Centre – Sales Managerto drive growth across a multi-site region, known as the 'South Region'. This high-impact role is responsible for leading the residential sales strategy, managing...
Business Development Manager - Contact Centre SolutionsAre you a Hunter? Do you have a successful record selling Contact Centre Solutions? This opportunity could be the one you've been waiting for! Who we're looking for: A hunter. This is a pure hunting role. You get out of bed to hunt. Managing existing customers is not required. You should have energy, excellent communication and presentation...
Are you a customer service professional looking for a rewarding role with genuine career progression? We're seeking 2 Contact Centre Consultants to join a leading roadside assistance provider at their Noble Park location. This casual role offers a minimum of 25 hours per week with strong potential to transition to full-time based on performance and operational needs. What You'll Be Doing -...
A leading live entertainment company in Melbourne is seeking a Team Supervisor for the Contact Centre. The ideal candidate will manage operations, foster a positive culture, and ensure high-quality customer service. Responsibilities include staff management, performance tracking, and implementing improvement strategies. Candidates should have strong interpersonal and organizational skills, proven...
- Shape the future of omnichannel customer experience - Work with cuttingedge technology - Join a dynamic, peoplefocused, highgrowth organisation Fusion5 is seeking a Digital Contact Centre Architect to join our team, bringing your real world expertise and passion for omnichannel customer service delivery to meet our customers evolving needs. About You You know what it takes to deliver...
Winc exists to inspire millions of Australians with smarter, better ways to work and learn. From office, school, facilities, and safety essentials to services like print, marketing, technology, and workspace solutions, Winc offers a wide range of products tailored to our customers' needs. ROLE PURPOSE The Contact Centre Manager is a senior operational leadership role responsible for the...
A customer-centric financial institution in South Yarra seeks a Team Manager for their Customer Contact Centre. You'll lead a team of specialists, ensuring exceptional service and developing team members. This full-time role offers flexible working, and requires strong team management and sales experience. Join a bank that benefits everyday people and enjoy fantastic employee benefits, including...
A leading Australian bank is seeking a Team Manager for their Customer Contact Centre in South Yarra. The successful candidate will lead a team of up to 18 specialists, focusing on delivering exceptional service and managing daily operations. Responsibilities include coaching and mentoring the team to achieve service and sales targets. Ideal candidates will possess strong management skills, sales...
At VicRoads the work you do has real impact. Our work connects people and communities. We keep Victorians moving safely and smoothly today and help them be ready for tomorrow.VicRoads empowers our people to learn and grow– focusing on impact and innovation. We reflect the diversity of Victoria and foster clever thinking to keep you and the community moving.VicRoads is progressing too. In August...
A renowned consumer services company in Melbourne is seeking an Operations Analyst (Real Time) to optimize their Contact Centre operations. The role involves preparing reports, monitoring performance, and providing actionable insights to ensure service levels are maintained. The ideal candidate has experience in a Contact Centre environment, strong Excel skills, and the ability to communicate...
A government transportation agency in Victoria seeks a Team Manager for the Customer Contact Centre to drive performance and foster a culture of excellence. The successful applicant will lead a team of 15-20, ensure compliance with regulations, and spearhead digital transformation initiatives. Ideal candidates will have proven leadership abilities and a passion for employee development, focusing...