Contact Center Manager jobs in Canberra, ACT

A growing tech solutions firm is seeking contact center leaders with excellent communication skills and supervisory experience. This remote position requires candidates to be located in the Hampton Roads area and entails managing operations and enhancing performance. The ideal candidate will have at least 4 years of experience in contact centers, including 2 years in a supervisory role, along...

A leading global technology firm is hiring a Senior Design Manager to oversee data center projects in Australia. This role requires strong project management skills and a Bachelor's degree in design, architecture, or engineering. Responsibilities include managing design development, ensuring adherence to owner requirements, and coordinating with interdisciplinary teams. The ideal candidate will...

Managing Director & Country Head: AI Data Center Infrastructure Location: Remote; travel within-country Sector: Modular Data Center Infrastructure (AI & HPC) Reports to: Chief Executive Officer About MatraVolt MatraVolt is a deep-tech company building next-generation prefabricated infrastructure for the AI era. Our multi-module architecture enables high-density, liquid-cooled deployments...

Description - Pearson VUE () is the global leader in computer-based testing for information technology, academic, government and professional testing programs around the world. Pearson VUE provides a full suite of services from test development to data management, and delivers exams through the world’s most comprehensive and secure network of test centres in more than 180 countries, where we...

APS4 and APS5 Contact and Application Processing Officers We are seeking APS4 and APS5 Contact and Application Processing Officers to join a Federal Government department located in Greenway ACT. This labour hire contract is up to 12 months, which includes paid leave and 15.4% superannuation. The Scheme is a high priority for the Government and the department, with the ongoing commitment to...

A leading technology company is seeking an Account Executive specializing in the public sector to drive the adoption of its Service Cloud Voice solutions. The ideal candidate will have proven sales success in SaaS and a deep understanding of contact centre operations, with a focus on government processes. The role involves managing complex sales cycles and building relationships with key...

A recruitment technology company in Sydney is looking for full-time customer service professionals to join their team. Responsibilities include assisting customers via calls, emails, and chats while achieving key performance metrics. Ideal candidates will have recent experience in call centers and exceptional communication skills. This role offers competitive pay above the award rate and the...

Customer Experience Specialist (Contact Centre) Full Time About the job At Arsenault, we want to create a world where pets and their families are healthy, happy & spend more time together - and we are looking for fantastic people to help us do that! Over the past ten years, we’ve scaled to become one of Australia’s Top 5 eCommerce companies & the No.1 player in the Online Pet industry. We will...

Canberra, Australia | Posted on 09/09/2025 - State/Province Australian Capital Territory - Country Australia Job Description About Us: We are a trusted provider of data center solutions and IT services. We are currently looking for On-Call Data Center Technicians to join us. If you are an experienced technician seeking flexible, intermittent work in equipment management and hands-on technical...

A recruitment agency is seeking a Contact Centre Officer to provide exceptional customer service. This full-time position includes the flexibility to work from home for most days. Responsibilities include managing calls with farmers and growers, entering data, and ensuring client confidentiality. Successful candidates will have a warm phone manner and the ability to build trust. Ideal for those...

A leading travel company seeks a Team Leader to manage a dynamic team of sales and service agents in their Contact Centre. The ideal candidate will foster a high-performance sales culture, conduct coaching and engage in team development. With a focus on customer satisfaction and meeting KPIs, this role also emphasizes collaboration and positive team culture. The company offers flexible work...

A leading telecommunications company is seeking a Tech Lead for Contact Centre Enablement. This role involves driving operations and product development for the messaging platform while managing stakeholder interactions and vendor relationships. The ideal candidate will have extensive experience in digital technologies, project management, and strong interpersonal skills. The position offers...

Hire Resolve is assisting call centre and contact centre organisations in hiring experienced call centre professionals for multiple mid–senior opportunities across customer operations, service delivery, sales performance, and contact centre leadership. This is a multi-role opportunity spanning operations management, team leadership, quality assurance, training, workforce management (WFM),...

A government services provider is seeking an Interaction Designer in Canberra. The role requires interpreting branding guidelines to enhance user experience and facilitating design thinking workshops. Candidates should have hands-on UI/UX design experience and be skilled in gathering user feedback to improve the design. Interested applicants can contact via email or phone for more information....

Position Overview MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail,...

1 week ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. Position Overview MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and...

Contact Centre Consultant Remote Working Location (Work from home) Exciting opportunity to be part of an amazing work culture Flexible working location and hours Supportive environment with loads of employee benefits Belgravia's customer care team is looking for passionate Contact Centre Consultants in our Tourism division. The Role To provide support to our group of Caravan Parks, Holiday Parks...

Account Executive – Contact Centre Specialist (Public Sector) Salesforce Canberra, Australian Capital Territory, Australia About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we’re looking for...

TechOp Solutions is seeking contact center leaders with excellent communication skills, supervisory experience, and a drive to bring excellence to their operating environment. Strong candidates will be curious, efficient practitioners who are motivated to succeed in a fast-paced environment and comfortable working both with an agent team and with a Government client. Remote position, but...

Overview TechOp Solutions is seeking Senior CSRs who can provide masterful guidance in a federal contact center environment. Senior agents will have exceptional customer service skills, including experience deescalating calls and managing takeover calls, as well as handling disruptive callers. They will also provide coaching support for new agents and expert feedback for contact center...