Service Management Analyst jobs in Canberra, ACT

Services Engineer - Market Management System Business Analyst Job Description Summary We're looking for a Services Engineer - Market Management System (MMS) Business Analyst. This is a business analyst role for developing requirements for MMS solutions. MMS solutions are large, complex, highly available systems that are subject to high security standards and incorporate the latest in software...

Overview At ASIC, you can be the change that ensures a fair, strong and efficient financial system for the benefit of all Australians. Contribute to delivering on ASIC's purpose, vision, and strategic priorities to help maintain the integrity of the financial system and protect consumers from harm. Join ASIC's Evidence Services team – experts in turning complex data into courtroom insights. We...

The Service Desk Analyst is part of Treasury’s IT Service Desk team. The team is responsible for the delivery of level 1 and level 2 ICT support services and end user hardware support to Treasury employees. The role is directly supported by an APS5 Senior Service Desk Team Lead and APS6 Service Desk Team Lead, together the team works in collaboration to deliver high level ICT services for the...

Service Reporting Analyst – NEC Smart Cities Date: 31 Dec **** Office Location: Majura Park, ACT, AU, **** Company: NEC Corporation We are seeking an experienced Service Reporting Analyst with strong skills in Power BI, Service Level Management, ITSM reporting, and data analysis to join our Service Delivery team. In this role, you will develop client‑ready reports and dashboards that provide...

A leading IT services company in Canberra is looking for an Entry-level Service Desk Analyst to provide first-level troubleshooting and support for a large government organization. The ideal candidate is an Australian citizen with an active NV1 security clearance or willing to undergo an OSA. Responsibilities include diagnosing technical issues and managing account maintenance. This position...

Overview One of our Federal Government clients is looking for Associate Service Desk Analyst in Canberra. Responsibilities - Experience in: M365 Apps, application packaging, PowerShell scripting and Level 3 troubleshooting skills. - Build and deploy Windows devices using Intune and Standard Operating Environment (SOE) configurations. - Develop and maintain the organisation’s SOE across laptops...

A leading professional services firm in Australia is seeking a Program Services Status professional. This role involves managing program services, ensuring resource coordination, and delivering business outcomes within a dynamic environment. The ideal candidate will have strong PMO expertise, excellent organizational skills, and a commitment to service excellence. Applicants must have NV1...

A leading financial services institution in Canberra is looking for a professional to coordinate Adviser teams and provide exceptional client service. This role demands strong communication and analytical skills, with a focus on financial markets. Candidates should have a relevant tertiary qualification and a client service ethic. The company fosters diversity and inclusivity, and offers...

A leading technology company in Australia is looking for a Service Desk Analyst to join their Service Continuity team in Perth. This entry-level position focuses on maintaining service continuity and includes responsibilities like responding to incidents and managing service desk operations. Ideal candidates will have a positive attitude, clear communication skills, and a passion for IT. The role...

A leading mining technology provider is seeking a Technical Services Analyst to deliver Tier 1 support and conduct client training sessions. The ideal candidate will have 3-5 years of support experience and a solid grasp of fleet management systems. Responsibilities include implementing software, troubleshooting various issues, and providing both remote and on-site assistance. Candidates should...

We are unique Essential Energy is an organisation that values your voice, empowers your autonomy, recognises the strength in diversity, and prioritises your well‑being while offering attractive remuneration and benefits. Take pride in having a meaningful impact on regional, rural and remote communities while playing a pivotal role in delivering the energy infrastructure of the future. About the...

A leading IT Managed Services Provider in Sydney is seeking an experienced Support Analyst to join their Service Centre team. The ideal candidate will resolve Level 1 and 2 managed services issues. Candidates must have at least 3 years of IT support experience, familiarity with ServiceNow, and possess a Microsoft Fundamentals certification. This position involves participation in a 24x7 roster...

A leading automotive finance company in Australia is seeking a Service Desk Analyst to deliver high-quality Level 1 support for internal staff and partners. Responsibilities include logging and resolving technical issues via ServiceNow, contributing to knowledge articles, and ensuring excellent service delivery. The ideal candidate has a minimum of 3 years of IT support experience, solid...

Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services and Accenture Song — all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 799,000...

Overview Join Centorrino Technologies: Innovate, Grow, and Thrive with Us! At Centorrino Technologies (CT), we’re more than just tech—we’re a community that goes beyond expectations. We’ve been recognised as a Great Place to Work in 2024-2025 and one of the Best Places to Work Medium & Large Size in Australia for 2025, with an outstanding eNPS score of 68. And we’re not stopping there. We're on...

A federal government contractor in Canberra is looking for an Associate Service Desk Analyst. This role involves managing and supporting Windows devices using Intune, while also providing advanced troubleshooting support for various applications. Candidates should have experience with M365 Apps, application packaging, and PowerShell scripting. Interested applicants can send their CV to the...

Join to apply for the Service Desk Analyst role at Leidos Australia. Service Desk Analyst – NV1 - Must be an Australian Citizen and hold an active NV1 security clearance, willing to undergo an OSA (Organisational Suitability Assessment). - Multiple positions available across VIC, ACT, WA, and QLD. - Kick‑start your career with a pathway for growth opportunities and on‑the‑job training. Your...

A government agency in Canberra is seeking a Service Desk Analyst to provide level 1 and 2 ICT support services to employees. Responsibilities include delivering IT solutions, training junior staff, and maintaining process documentation. The candidate should have prior experience in IT support, excellent communication skills, and flexibility to work in a rotating shift roster. The role also...

A leading technology provider is seeking a Service Desk Analyst in Canberra. The ideal candidate will ensure documentation is available, build effective working relationships, and resolve issues using analytical skills. Interested applicants can reach out via email or phone for further details. This organization values equal employment opportunities and encourages applicants with disabilities to...

One of our Federal Government clients is looking for Service Desk Analyst in Canberra. We are looking for the following Skills/Experience: Responsibilities - Accountable to ensure that documentation is available and in an appropriate format for those providing or receiving support. - Build and sustain effective working relationships with team members and actively participates in team work and...