complaints manager jobs in Queensland

A governmental agency in Queensland seeks a project manager to lead change management initiatives within the Complaints Management Review Implementation project. The role requires strong leadership skills and a background in project management to engage with stakeholders and deliver effective outcomes. Candidates should have relevant qualifications and experience in change management. This role...

A government emergency services agency is seeking an expert to lead organizational change through the Complaints Management Review Implementation project. The ideal candidate will have extensive experience in project management and change management, effectively engaging stakeholders to improve the department's processes. Responsibilities include delivering strategic change management advice and...

A financial services institution seeks a Complaints Management Officer to lead consumer complaints management and support various compliance initiatives. The ideal candidate will work closely with senior management, ensuring responses to regulatory complaints are timely and precise. This role requires strong personal judgment and excellent communication skills. Responsibilities include handling...

Join to apply for the Operations Manager, Complaints role at Department of Customer Services, Open Data and Small and Family Business The Digital Customer (Smart Service Queensland) team within the Department of Customer Services, Open Data and Small and Family Business (CDSB) provides digitally enabled whole-of-government services to the Queensland public through multiple channels including...

Townsville Catholic Education Office supports 30 schools within the Diocese, located throughout a diverse region of North Queensland, extending west to Mount Isa, south to Proserpine, and north to Ingham. We employ over 2,900 dedicated professionals who contribute to our mission of delivering high-quality, values-based education within our Catholic school communities. Our schools include primary,...

Company Description About AE Acknowledge Education is entering an exciting new chapter. With a refreshed leadership team and a renewed focus on innovation, growth, and student success, we are building on our 139‑year legacy to shape the future of higher education and VET in Australia. We deliver programs across health & community services, social work, engineering design & construction,...

A prominent education organization in Queensland is seeking a Student Complaints and Conduct Officer. This full-time role involves managing student complaints, ensuring compliance with educational regulations, and supporting a positive student experience. Ideal candidates will possess a tertiary qualification or equivalent experience in relevant fields, strong communication skills, and a...

A National Aged Care Regulator in Queensland seeks a Senior Complaints Officer to manage complaints effectively within the aged care sector. The role involves liaising with service users and providers to achieve resolution of issues, while analyzing and interpreting information to manage risks. Ideal candidates should demonstrate strong analytical and communication skills, with an understanding...

A leading banking institution is seeking a Customer Relations Manager to enhance complaint resolution within the organization. The successful candidate will investigate and resolve complex customer complaints while identifying improvement opportunities. This role requires exceptional negotiation skills and a commitment to ethical decision-making in a hybrid work environment. This position...

- Champion transparent and timely resolution of consumer feedback across Regis homes. - Support best practice complaints management and continuous improvement in aged care. Location: Brisbane (Sandgate QLD) or Melbourne (Camberwell VIC) The opportunity The Complaints Coordinator is responsible for supporting the National Manager Consumer Experience in the timely, effective and transparent...

| | || --- | --- || Workplace Location | Brisbane Inner City |Key Details: This position is fulltime, permanent.Mandatory requirements or special conditions: There are no mandatory requirements or special conditions for this role, however a qualification in investigations is highly desirable.The successful candidate will play an integral role in the following: Monitor the complaints inbox,...

A public legal service organization in Brisbane is seeking a full-time Complaints Officer. You will play a vital role in managing and resolving complaints, using a trauma-informed approach with clients. The ideal candidate should have experience in handling challenging situations, effective communication skills, and be able to work independently. The position offers flexible working hours,...

A leading financial institution in Australia is seeking a Customer Relations Manager to enhance complaint resolution experience for customers. The ideal candidate should have a strong customer focus, exceptional negotiation skills, and experience in customer-facing roles. Responsibilities include investigating complaints, developing inter-departmental relationships for resolutions, and fostering...

As the Operations Manager, Complaints, you will: • Lead the Complaints Clearing House Management Office (CCMO) team and manage day to day workflow, quality, staff capability, coaching and escalation handling. • Oversee the receival, triage and assessment of customer complaints in line with the Queensland Public Service Customer Complaints Management Framework and Guideline. • Manage sensitive and...

About the Aged Care Quality and Safety Commission The Aged Care Quality and Safety Commission (the Commission) was formed on 1 January 2019. We work to improve the lives of older people by maintaining the integrity of the aged care system. As the single independent regulator of Australian Government aged care services, we offer a variety of interesting and challenging jobs across most capital...

Acknowledge Education is entering an exciting new chapter. With a refreshed leadership team and a renewed focus on innovation, growth, and student success, we are building on our 139-year legacy to shape the future of higher education and VET in Australia. We deliver programs across health & community services, social work, engineering design & construction, hospitality, and the Victorian...

Job Description The Complaints Management Officer supports the research and execution of various consumer compliance management initiatives for the Fair Banking Group at First United Bank and Trust. Responsibilities include preparing for regulatory examinations and audits, conducting compliance testing, supporting consulting efforts, data analysis, and maintaining various reports. This role has...

A leading educational institution in Queensland seeks a Student Complaints and Conduct Officer to manage and resolve student complaints and conduct matters. The role focuses on fairness, transparency, and timing in handling issues raised by students while promoting accountability. Successful candidates will have strong communication skills, an understanding of regulatory frameworks, and...

This is a Policy Officer - Governance and Complaints role with Queensland Government based in Brisbane, QLD, AU Queensland Government Role Seniority - mid level More about the Policy Officer - Governance and Complaints role at Queensland Government Are you a proactive and organised professional with a passion for governance and looking to take the next step in your career? Governance, Strategy...

A financial services institution is looking for a Complaints Management Officer to lead the management of consumer complaints and support compliance initiatives. The successful candidate will work closely with senior management to ensure timely responses to regulatory complaints. This role requires strong judgment and excellent communication skills, as well as the ability to adapt and manage...