⚡About Amber Amber is an entirely new way to buy and sell power, designed for a world powered by renewable energy. We give customers direct access to the real-time wholesale electricity price as it varies every 5 mins and the technology to shift more of their energy usage to the times when cheaper renewables are available in the grid. It’s a cheaper way to buy power, a smarter way to sell power,...
Multiple Opportunities – Complaints Analyst/Manager/Lead Location: Melbourne | Type: Permanent, Full-time Open Roles: Complaints Oversight & Well Managed Lead Complaints Oversight Manager Complaints Oversight Analyst Complaints Well Managed Analyst Overview Our multinational banking client is currently expanding its Complaints and Customer Resolution function and is recruiting across four key...
Select how often (in days) to receive an alert: Business Assurance and Controls Manager - Complaints and Systemics Issues Department: AR Controls Division: Australia Retail Location: Docklands About Us At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers. About the Role As a...
Student Integrity and Complaints Manager Box Hill Institute is seeking a full-time, ongoing Student Integrity and Complaints Manager. This position is based at the Elgar Campus with travel to Lilydale and City Campuses required. It forms part of the Academic Governance team. Within this role you will be responsible for the end-to-end management of student and customer complaints, misconduct,...
#LI-JC1 At AIG, we are reimagining the way we help customers to manage risk. Join us as a Customer Relations Manager to play your part in that transformation. It’s an opportunity to grow your skills and experience as a valued member of the team. Make your mark in Business Operations As a world leader in commercial and personal insurance solutions operating in over 70 countries and...
About Us At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers. About the Role As a Business Assurance and Controls Manager in our Australia Retail segment, you'll play a key role in helping to put the foundations in place—with the right tools, systems, structure and...
1 day ago Be among the first 25 applicants A great opportunity is now available for an experienced team leader to join and lead our Ethics Complaints and Notifications team. The position In this position you will oversee the effective, and efficient processing of professional standards and ethical consultations, misconduct complaints received through the Ethics Complaint Management Process...
About The Role The Customer Advocacy and Complaints Officer sits within the Customer Experience branch and offers an exciting opportunity to support fair, timely and effective resolution of customer complaints across the City of Melbourne. This role plays a key part in advocating for customers while supporting the organisation to continuously improve services and complaint handling practices....
About the Aged Care Quality and Safety Commission The Aged Care Quality and Safety Commission (the Commission) was formed on 1 January 2019. We work to improve the lives of older people by maintaining the integrity of the aged care system. As the single independent regulator of Australian Government aged care services, we offer a variety of interesting and challenging jobs across most capital...
At ENGIE great adventures always start with a simple hello and the desire to take action for like us you strongly believe the energy transition holds opportunities for you and for everyone then look no further you belong with us! Our goal is to be the best energy transition utility and we have an ambition to reach net zero emissions by Australia this includes flexible power generation energy...
Overview Location: Brisbane (Sandgate QLD) or Melbourne (Camberwell VIC) The opportunity The Complaints Coordinator is responsible for supporting the National Manager Consumer Experience in the timely, effective and transparent management of consumer feedback – in particular responding to concerns regarding the care and services raised via external regulatory agencies or directly to head or...
A leading receivables management firm in Melbourne seeks a Customer Relations Manager to oversee complaints and escalations for a major utilities client. Ideal candidates will have experience in regulated environments and a strong understanding of Ombudsman processes. This role offers competitive salary and opportunities for professional growth in a stable organization committed to diverse and...
Aged Care Regulatory Body in Melbourne seeks a Senior Complaints Officer to resolve complaints and improve aged care experiences. Responsibilities include managing complex cases, engaging with stakeholders, and ensuring compliance with legislation such as the Aged Care Act 2024. Candidates need strong analytical skills, effective communication, and experience in complaint management. This is an...
A major financial institution in Victoria is looking for a Customer Relations Manager to enhance the resolution experience for customers. The successful candidate will efficiently manage and resolve complaints while contributing to continuous improvement within the organization. Strong negotiation and exceptional communication skills are crucial. Ideal for those with a background in banking or...
LI-JC1At AIG, we are reimagining the way we help customers to manage risk. Join us as a Complaints and Disputes Officer to play your part in that transformation. It’s an opportunity to grow your skills and experience as a valued member of the team.Make your mark in Business Operations As a world leader in commercial and personal insurance solutions operating in over 70 countries and...
At AIG, we are reimagining the way we help customers to manage risk. Join us as a Complaints and Disputes Officer to play your part in that transformation. It’s an opportunity to grow your skills and experience as a valued member of the team. Make your mark in Business Operations As a world leader in commercial and personal insurance solutions operating in over 70 countries and jurisdictions,...
A leading aged care provider seeks a dedicated Complaints Coordinator to manage consumer feedback and complaints effectively. You will support the National Manager in ensuring transparency and quality in complaint handling processes. Candidates should be Registered Nurses with experience in complaints management. This role offers opportunities for personal development and a flexible working...
A local government agency is seeking a Customer Advocacy and Complaints Officer to enhance the resolution of customer complaints and improve service quality. This role involves supporting the Customer Experience branch, managing complaints effectively, and providing tools for better complaint handling. The ideal candidate will have strong analytical and communication skills, and a background in...
A leading energy utility in Australia is looking for a Complaints Resolution Lead to drive initiatives for reducing complaint volumes and enhancing customer experience. The ideal candidate has strong expertise in stakeholder engagement and operational leadership, with a focus on continuous improvement. Responsibilities include managing complaint processes, overseeing regulatory compliance, and...
A global insurance leader is seeking a Complaints and Disputes Officer in Melbourne. The role involves managing customer disputes, ensuring compliance with handling policies, and assisting management with report preparation. The ideal candidate will have strong experience in dispute resolution within the insurance field and excellent communication skills. This position offers a supportive work...