Overview As a Team Leader, you will be the core tactical manager for a team of Customer Service Agents. Your primary mission is to foster a positive, high-performing culture that consistently exceeds KPIs through targeted coaching, development, and motivation. You will act as a strategic bridge, collaborating with key stakeholders to drive continuous improvement and ensure operational excellence...
About You You are an energetic, resilient, and hands‑on leader who thrives under pressure in a fast‑paced environment. With a high degree of emotional intelligence, you effortlessly navigate complex team dynamics to build a culture of trust and mutual respect. You possess a proven ability to translate performance data into actionable growth strategies for your team. Driven by a focus on...
At EDA, our purpose is to protect the lifestyle of the outdoor adventurer. Not only do we own and represent some of Australia's most recognisable niche brands (Club 4x4 & KT Insurance) in the consumer insurance market, we're passionate advocates for people to live their best life – and that includes our employees! We're not your standard insurance company selling standard policies to standard...
A health service provider in Ballarat is seeking a Call Centre Manager for Safety Link to oversee a team dedicated to the safety and well-being of individuals. The ideal candidate will have experience managing teams in high-pressure environments and possess strong HR and leadership skills. This full-time role offers flexible work arrangements and various employee benefits, including salary...
A well-established organisation in Western Australia is seeking a Customer Experience Team Leader, responsible for leading a high-performing CX team and ensuring exceptional service delivery across multiple channels. This hands-on position balances operational excellence with people leadership, making it ideal for individuals passionate about customer service. Key responsibilities include team...
Plan Tracker and Plan Partners are Plan Management and Support Coordination providers supporting NDIS participants around the country. As part of McMillan Shakespeare Group, we have delivered these services to people living with a disability since October 2016 and since then we have rapidly grown to become one of Australia’s leading experts in NDIS Plan Management and Support CoordinationWe’re...
We are seeking an experienced Call Centre Leader to lead and manage an onshore contact centre team, as well as offshore support teams. This is a hands‑on leadership role responsible for service delivery, team performance, and continuous improvement across a multi‑site, high‑volume hospitality environment. You will be accountable for ensuring consistent, high‑quality customer service outcomes,...
Lead mental health telephone triage services across Metro South Join Metro South Addiction and Mental Health Services as a Team Leader – Mental Health Call Telephone Triage (HP5) in a permanent full-time role based in Logan Central. You’ll provide advanced clinical leadership and operational management for a multidisciplinary team delivering timely, safe and high-quality mental health...
Plan Tracker and Plan Partners are Plan Management and Support Coordination providers supporting NDIS participants around the country. As part of McMillan Shakespeare Group, we have delivered these services to people living with a disability since October 2016 and since then we have rapidly grown to become one of Australia’s leading experts in NDIS Plan Management and Support Coordination We’re...
Your new role: In this senior role, you will lead Mental Health Call Telephone Triage services, providing advanced clinical oversight, governance and operational leadership. You'll support clinicians to deliver safe, recovery-oriented care while driving service performance, workforce capability and continuous improvement. You will: Provide advanced clinical leadership and consultancy in mental...
Team Leader – Flight Centre Brand Job no: 529152 Brand: Flight Centre Brand Work type: Full time Location: Queensland Categories: Sales and Customer Service, Leadership We are now looking for an experienced consultant or leader to take on the challenging and rewarding role of Team Leader. As a Team Leader overseeing your store you will be responsible for driving sales, motivating team members,...
Overview Future Team Leader A great Brightness of Future is one of the number one reasons that people choose to work at Flight Centre. Is it time for you to take the next step in your career? Then look no further this is the role for you. As a Future Team Leader, you will support your Team Leader in driving sales, motivating team members, growing key KPIs along with a number of other...
Lead a team of Sales Associates at ECCO's store in Canberra Centre & Canberra Outlet using your previous experience as a manager/2IC and indulge in your passion for quality leather products! CREATE THE FOOTPRINTS OF TOMORROW At ECCO, you become part of a global family of more than 25,000 people who are proud to support a high quality, innovative, sustainable and responsible shoe manufacturing...
Your new role: In this senior role, you will lead Mental Health Call Telephone Triage services, providing advanced clinical oversight, governance and operational leadership. You'll support clinicians to deliver safe, recovery-oriented care while driving service performance, workforce capability and continuous improvement. You will: Provide advanced clinical leadership and consultancy in mental...
Overview We are looking for an experienced consultant or leader to take on the challenging and rewarding role of Team Leader. Responsibilities - Overseeing your store and driving sales - Motivating team members and coaching/developing the team - Growing key KPIs and meeting area and store targets in collaboration with the Area Leader - Maintaining OBW Business and Operating systems - Meeting...
A global business service provider seeks an energetic and resilient leader for a role in dynamic team management. You'll coach and motivate your team to exceed KPIs while ensuring a positive workplace culture. Candidates need a minimum of 2 years in customer service or sales and a knack for conflict resolution. This position offers flexible working options and access to numerous employee...
A well-established organisation in Western Australia is seeking a Customer Experience Team Leader, responsible for leading a high-performing CX team and ensuring exceptional service delivery across multiple channels. This hands-on position balances operational excellence with people leadership, making it ideal for individuals passionate about customer service. Key responsibilities include team...
Overview Future Team Leader role at Flight Centre Brand. A great Brightness of Future is one of the number one reasons that people choose to work at Flight Centre. Is it time for you to take the next step in your career? Then look no further this is the role for you. As a Future Team Leader, you will support your Team Leader in driving sales, motivating team members, growing key KPIs along with...
Future Team Leader – Flight Centre Corporate Benefits – Hybrid or Remote, AUS Wide Job no: 527859 Brand: FC Collection Work type: Full time, Hybrid, Remote Location: Australian Capital Territory, New South Wales, Northern Territory, Remote, Queensland, South Australia, Tasmania, Victoria, Western Australia Categories: Sales and Customer Service Embark on an exciting new journey, where a bright...
Job Details Job no: 529492 Brand: Flight Centre Brand Work type: Full time Location: South Australia Categories: Sales and Customer Service Is it time for you to take the next step in your career? We are now looking for an experienced consultant or leader to take on the challenging and rewarding role of Team Leader. As a Team Leader overseeing your store you will be responsible to drive sales,...